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General Terms and Conditions 2023:1
General information
These General Terms and Conditions (hereinafter \"the Terms and Conditions\") apply to all orders that a customer (hereinafter “you”) places with Saddler Scandinavia AB, org. no. 556596–7758 (hereinafter “Saddler”, “us” or “we”).
When you use our website saddler.se or saddler.com, respectively (hereinafter “the website” or “the shop”) to view our range, place an order or seek information about us, you approve the application of the Terms and Conditions. It is therefore important that your read them carefully, so that you understand the rights and obligations applying to us and to you.
We reserve the right to change the Terms and Conditions as required, without notifying you beforehand. However, we will always use the version of the Terms and Conditions that applied at the time when you made a certain order for that order, unless the change of the Terms and Conditions is caused by new or amended legislation.
When you use our website saddler.se or saddler.com, respectively (hereinafter “the website” or “the shop”) to view our range, place an order or seek information about us, you approve the application of the Terms and Conditions. It is therefore important that your read them carefully, so that you understand the rights and obligations applying to us and to you.
We reserve the right to change the Terms and Conditions as required, without notifying you beforehand. However, we will always use the version of the Terms and Conditions that applied at the time when you made a certain order for that order, unless the change of the Terms and Conditions is caused by new or amended legislation.
Orders
We do not accept orders from persons under the age of 18 years or who are under guardianship or trusteeship. We only deliver to physical delivery addresses, not to box addresses or business addresses. We currently deliver to Austria, Belgium, Bulgaria, Croatia, The Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Rumania, Slovakia, Slovenia, Spain and Sweden. We reserve the right to refuse an order.
When you place an order on the website, you will have to provide certain personal information. It is your own responsibility that the information indicated is correct and complete. Information about Saddler's processing of your personal information is found in our Integrity policy. See our cookie policy for information about our use of cookies.
When you place an order on the website, you will have to provide certain personal information. It is your own responsibility that the information indicated is correct and complete. Information about Saddler's processing of your personal information is found in our Integrity policy. See our cookie policy for information about our use of cookies.
When you have finalized your order, we will send an order confirmation to your email address. The confirmation includes all information about products, price, invoicing and delivery address. In case of errors in the order confirmation, you should contact us immediately via email to online.support@saddler.com. It is your responsibility that the email address that you indicate is correct and to notify us if it is changed.
If for some reason we cannot deliver the item(s) ordered by you, we will notify you of this as soon as we can. In this case, you decide whether you will accept a new time of delivery or, if your order is not complete, wish to cancel the purchase. We will not charge you for this, but will cancel the order before delivery. If we do not receive a reply within 48 hours, we will ship the items ordered that are in stock.
If you have already paid for items that we cannot deliver, we will refund the part of the amount relating to the items that we cannot deliver, using the same payment method that you used when you placed your order. If this is not possible, we will contact you to solve the refund issue in another manner.
If you have already paid for items that we cannot deliver, we will refund the part of the amount relating to the items that we cannot deliver, using the same payment method that you used when you placed your order. If this is not possible, we will contact you to solve the refund issue in another manner.
Product information and stock
We reserve the right for any printing errors on this website, stock balance errors and final sale of products. We do not guarantee that the images reflect the exact appearance of the products, as a certain colour difference may occur depending on the screen, photo quality and resolution. However, we always aim to present the products as correctly as possible. The measures indicated for the products should be viewed as approximate values that may vary somewhat. The measures should not be regarded as a guarantee of the actual measures of the product.
Our aim is always that the products shown on the website should be available for delivery, but we cannot guarantee that it will always be the case. Moreover, we reserve the right to discontinue the sale of a certain item at any time and without any further notice.
Our aim is always that the products shown on the website should be available for delivery, but we cannot guarantee that it will always be the case. Moreover, we reserve the right to discontinue the sale of a certain item at any time and without any further notice.
Prices and payment
All prices in the shop are indicated in the chosen currency including VAT (currently 25%) and any customs duties, but excluding shipping. We reserve the right for any price changes due to price changes from suppliers, printing errors in the price list as well as errors in prices due to incorrect information and reserve the right to adjust the price. In case of price reductions, sale or similar offers, the prices indicated apply while stocks last. Any discounts apply to a specific purchase, and they cannot be used for returns, exchanges, complaints or future orders.
Payment takes place through Klarna Checkout with flexible, optional payment methods. For more information about Klarna's services or related questions, we refer to klarna.com or Klarna's customer service.
We reserve the right to transfer or pledge payment claims for deliveries carried out to a third party. If that happens, you will be notified.
Payment takes place through Klarna Checkout with flexible, optional payment methods. For more information about Klarna's services or related questions, we refer to klarna.com or Klarna's customer service.
We reserve the right to transfer or pledge payment claims for deliveries carried out to a third party. If that happens, you will be notified.
Delivery and shipping
Our normal delivery times are:
Sweden: 1–3 non-holiday weekdays (PostNord, agent or delivery note*)
Other Nordic countries: 4–6 non-holiday weekdays (Bring)
Rest of Europe: 3–5 non-holiday weekdays (DHL, home delivery**)
*Delivery note, the package is distributed to your mailbox. If there is no room in the mailbox, the package will be delivered at your door or in a bag that is hung outside your mailbox. You will be notified when the delivery has been made.
**Packages to Estonia, Latvia and Lithuania will only be delivered to the nearest DHL service point.
Deliveries in Sweden (shipping by PostNord) must be picked up at the agent within seven (7) days, otherwise the package will be returned.
As per 1 October 2022, packages delivered by Bring (other Nordic countries) to a pick-up point, i.e. package agent and package box, must be picked up from the agent within seven (7) days, otherwise the package will be returned.
Please note that delivery method is not optional currently.
We always aim to deliver within the times stated above, but a delivery may be delayed due to circumstances beyond our control. In case of any delays of delivery (for which we have not notified you of prolonged delivery time), please contact us at: online.support@saddler.com If the delivery time exceeds 30 days, you are entitled to cancel your purchase.
Sweden: 1–3 non-holiday weekdays (PostNord, agent or delivery note*)
Other Nordic countries: 4–6 non-holiday weekdays (Bring)
Rest of Europe: 3–5 non-holiday weekdays (DHL, home delivery**)
*Delivery note, the package is distributed to your mailbox. If there is no room in the mailbox, the package will be delivered at your door or in a bag that is hung outside your mailbox. You will be notified when the delivery has been made.
**Packages to Estonia, Latvia and Lithuania will only be delivered to the nearest DHL service point.
Deliveries in Sweden (shipping by PostNord) must be picked up at the agent within seven (7) days, otherwise the package will be returned.
As per 1 October 2022, packages delivered by Bring (other Nordic countries) to a pick-up point, i.e. package agent and package box, must be picked up from the agent within seven (7) days, otherwise the package will be returned.
Please note that delivery method is not optional currently.
We always aim to deliver within the times stated above, but a delivery may be delayed due to circumstances beyond our control. In case of any delays of delivery (for which we have not notified you of prolonged delivery time), please contact us at: online.support@saddler.com If the delivery time exceeds 30 days, you are entitled to cancel your purchase.
We always offer free shipping in all Nordic countries (Sweden, Denmark, Norway and Finland). For other countries, a standard shipping charge of 8 EUR usually applies. The shipping charge is clearly stated during the order process before you finalize the order. If we cannot deliver all items ordered by you simultaneously, we will charge no further shipping costs for subsequent deliveries of the same order as the first delivery.
If an item has been damaged during transport, please report this immediately at the pick-up point. If you pick up the items in a shop, you can report any damage to the shop staff.
If an item has been damaged during transport, please report this immediately at the pick-up point. If you pick up the items in a shop, you can report any damage to the shop staff.
Unclaimed packages
We debit a charge for unclaimed packages. The charge covers a part of the costs related to processing, packing, packaging and return processing at the stock facilities.
Charges of an unclaimed package:
Sweden: 200 SEK
Norway: 200 NOK
Denmark: 200 DKK
Finland and other countries: 20 €
Charges of an unclaimed package:
Sweden: 200 SEK
Norway: 200 NOK
Denmark: 200 DKK
Finland and other countries: 20 €
Right of cancellation and return
For purchase of items on the website, you as a customer has a legal right of cancellation of 14 days from your receipt of your order.
How to exercise your right of cancellation
Indicate the items that you wish to return in the return form. Subsequently put the card stating the products in the return package. Place the items carefully in the Saddler box and attach the return shipping label on the outside of the package, please remember to remove the original label properly
Hand in the return package at the nearest postal agent. Always ask for a submission receipt.
For return from Norway, please contact us at online.support@saddler.com, and we will send a customs invoice and a return shipping label to you.
You pay return shipping charges. We debit the following charges:
Sweden: 0 kr
Norway: 69 NOK
Denmark: 39 DKK
Finland: 5 EUR
Other countries: 8 EUR
When your return package is processed, you will receive a confirmation (via Klarna) and refund/crediting of your purchase takes place within 14 days. We reserve the right to deduct an amount corresponding to the value reduction compared with the original value of the product due to use or damage of the product.
If you prefer to use the cancellation form of the Swedish Consumer Agency, you will find it below. It also includes information about the right of cancellation.
How to exercise your right of cancellation
Indicate the items that you wish to return in the return form. Subsequently put the card stating the products in the return package. Place the items carefully in the Saddler box and attach the return shipping label on the outside of the package, please remember to remove the original label properly
Hand in the return package at the nearest postal agent. Always ask for a submission receipt.
For return from Norway, please contact us at online.support@saddler.com, and we will send a customs invoice and a return shipping label to you.
You pay return shipping charges. We debit the following charges:
Sweden: 0 kr
Norway: 69 NOK
Denmark: 39 DKK
Finland: 5 EUR
Other countries: 8 EUR
When your return package is processed, you will receive a confirmation (via Klarna) and refund/crediting of your purchase takes place within 14 days. We reserve the right to deduct an amount corresponding to the value reduction compared with the original value of the product due to use or damage of the product.
If you prefer to use the cancellation form of the Swedish Consumer Agency, you will find it below. It also includes information about the right of cancellation.
Exchange of purchased items
If you wish to exchange an item, you return it according to the instructions above and subsequently place a new order in the shop.
Complaints and claims
We inspect all products before they are sent to our customers. But if the product is damaged or has been incorrectly handled when it arrives, we undertake to rectify the fault in accordance with applicable consumer legislation free of charge. However, you will have to report the fault to us within reasonable time after you should have noted it (complaint).
How to file a complaint
Any faults and defects should always be reported to online.support@saddler.com indicating your name, address, email address, order number and a description of the fault.
If we do not succeed in rectifying the fault or delivering a similar product, we will make a refund for the defective product in accordance with applicable consumer legislation. We will pay for return shipping for approved complaints.
We reserve the right to refuse a complaint if the product turns out not to be defective in accordance with applicable consumer legislation. Our assessment of complaints follow the legal practice and guidelines from the National Board for Consumer Disputes (”ARN”)
We reserve the right to refuse a complaint if the product turns out not to be defective in accordance with applicable consumer legislation. Our assessment of complaints follow the legal practice and guidelines from the National Board for Consumer Disputes (”ARN”)
If we cannot reach agreement on a complaint, you can contact ARN directly on www.arn.se, postal address ”Allmänna reklamationsnämnden, Box 174 101 23 Stockholm”. Saddler will participate in any alternative dispute process and complies with ARN's recommendations. You can also submit your complaint to the ODR platform, which is the EU's platform for online dispute resolution. Through the platform, consumers and businesses can seek to solve a complaint themselves or reach agreement on an alternative dispute resolution agency for submission of the complaint. The platform is free of charge and is available in all official EU languages.
Intellectual property rights
All intellectual property rights, for example trademarks and copyrights, on the website belong to Saddler or, if relevant, their licensors. Use of our website and its content, fully or partly, must only be for your own personal and non-commercial use. Therefore images, texts and other content may not, neither fully nor partly, be copied and used for other purposes without our prior written consent.
Company information
Saddler Scandinavia AB is a Swedish limited liability company based in Kungsbacka.
Office address: Kabelgatan 14, 434 37 Kungsbacka
Postal address: Box 10224, 434 23 Kungsbacka
Org. no. 556596–7758
VAT number: SE556596775801
Office address: Kabelgatan 14, 434 37 Kungsbacka
Postal address: Box 10224, 434 23 Kungsbacka
Org. no. 556596–7758
VAT number: SE556596775801
2. Ordering
After you have made an order, we will send an order confirmation to your email address. Your order confirmation contains information about your order, including the product(s) ordered, the price of the product(s), your billing address and your delivery address. If you find any errors in this order confirmation, please contact us immediately by email at online.support@saddler.com
Payment is possible through Klarna Checkout, and you can select between several flexible payment methods.
3. Delivery
Countries we deliver to:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Typical delivery times:
Sweden: 1–3 business days (PostNord pick up point or if possible mailbox package)
Other Nordic countries: 2–4 business days (Bring pick up point)
Rest of Europe: 3–5 business days (UPS access point)
Please note, we do not offer home delivery. Packages will be delivered to the nearest delivery point.
From 1 October 2022, packages delivered by Bring to the delivery point, i.e. parcel agent and parcel box, redeemed at the agent within 7 days to prevent the parcel from being returned.
4. Prices
All prices in the store are stated in the currency selected on our website. All prices include 25% VAT and any additional applicable tariffs.
We reserve the right to alter prices due to price changes on behalf of our suppliers, or because of errors in the list price or other inaccuracies. We reserve the right to adjust the prices on all our products.
5. Return Policy
All items purchased from our website are eligible for return for a period of 14 days, starting from the time you receive your order.
Extended Holiday return policy
Saddler.com has extended the return policy until January 8, 2022.
Purchases made between November 1 and December 18 are eligible for return until January 8, 2023.
5.1 When exercising your right of return
Fill in the form with which products you like to return. Then add the card with the products in the return package.
Carefully pack the products in the Saddler-carton and attach the return shipping label on the outside of the package, be sure to cover the old label.
For returns from Norway contact us on online.support@saddler.com, and we will send a customs invoice as well as a return shipping label to you.
Submit the return package to the nearest postal agent. Always ask for a submission receipt.
Return Fees:
Sweden: 0 Kr
Norway: 69 NOK
Denmark: 39 DKK
Finland: 5 €
Other countries: 8 €
Once your return has been processed, you will receive a confirmation via Klarna. The refund/credit for your purchase will be completed within 14 days.
We reserve the right to deduct from the refund a sum equal to the depreciation in value of the product after its use or damage, compared with the original value of the new product.
6. Not accepted packages
Packages that are not accepted are subject to a fee. The fee covers costs such as packing, packaging and the return process of stocking that item.
Not accepted package fee:
Sweden: 200 SEK
Norway: 200 NOK
Denmark: 200 DKK
Finland & other contries: 20 €
7. Complaints and grievances
We inspect all our products before they are sent out. Should a product be dispatched in a damaged or improperly packaged condition, we will undertake, in accordance with all applicable consumer protection legislation, to remedy the error free of charge.
Please always make sure to contact our customer service before returning a defective item. Any defects should be reported immediately once they are discovered.
7.1 What is the proper channel for submitting a complaint?
Any errors or defects should always be promptly reported to online.support@saddler.com. Please make sure to include your name, address, email address, and the order number in the email, together with a description of the defect.
If we are unable to correct the error, or if we cannot deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We will arrange return shipping for all approved complaints.
We reserve the right to refuse to correct a complaint if it turns out that the product does not contain a defect in accordance with current consumer protection legislation. In addressing complaints and errors, we follow the guidelines as prescribed by the Swedish National Board for Consumer Complaints (Allmänna Reklamationsnämnden; for more information, see www.arn.se).
8. Product Information
We reserve the right to alter orders or information caused by printing errors on this site, including the final sale price of any product. We do not guarantee that the images in our catalogue, or on our website, reproduce the exact appearance of the products. There may be certain colour differences due to either your screen, its resolution, and/or the quality of the photo used. We always try our best to depict our products as accurately as possible.
After you have made an order, we will send an order confirmation to your email address. Your order confirmation contains information about your order, including the product(s) ordered, the price of the product(s), your billing address and your delivery address. If you find any errors in this order confirmation, please contact us immediately by email at online.support@saddler.com
Payment is possible through Klarna Checkout, and you can select between several flexible payment methods.
3. Delivery
Countries we deliver to:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Typical delivery times:
Sweden: 1–3 business days (PostNord pick up point or if possible mailbox package)
Other Nordic countries: 2–4 business days (Bring pick up point)
Rest of Europe: 3–5 business days (UPS access point)
Please note, we do not offer home delivery. Packages will be delivered to the nearest delivery point.
From 1 October 2022, packages delivered by Bring to the delivery point, i.e. parcel agent and parcel box, redeemed at the agent within 7 days to prevent the parcel from being returned.
4. Prices
All prices in the store are stated in the currency selected on our website. All prices include 25% VAT and any additional applicable tariffs.
We reserve the right to alter prices due to price changes on behalf of our suppliers, or because of errors in the list price or other inaccuracies. We reserve the right to adjust the prices on all our products.
5. Return Policy
All items purchased from our website are eligible for return for a period of 14 days, starting from the time you receive your order.
Extended Holiday return policy
Saddler.com has extended the return policy until January 8, 2022.
Purchases made between November 1 and December 18 are eligible for return until January 8, 2023.
5.1 When exercising your right of return
Fill in the form with which products you like to return. Then add the card with the products in the return package.
Carefully pack the products in the Saddler-carton and attach the return shipping label on the outside of the package, be sure to cover the old label.
For returns from Norway contact us on online.support@saddler.com, and we will send a customs invoice as well as a return shipping label to you.
Submit the return package to the nearest postal agent. Always ask for a submission receipt.
Return Fees:
Sweden: 0 Kr
Norway: 69 NOK
Denmark: 39 DKK
Finland: 5 €
Other countries: 8 €
Once your return has been processed, you will receive a confirmation via Klarna. The refund/credit for your purchase will be completed within 14 days.
We reserve the right to deduct from the refund a sum equal to the depreciation in value of the product after its use or damage, compared with the original value of the new product.
6. Not accepted packages
Packages that are not accepted are subject to a fee. The fee covers costs such as packing, packaging and the return process of stocking that item.
Not accepted package fee:
Sweden: 200 SEK
Norway: 200 NOK
Denmark: 200 DKK
Finland & other contries: 20 €
7. Complaints and grievances
We inspect all our products before they are sent out. Should a product be dispatched in a damaged or improperly packaged condition, we will undertake, in accordance with all applicable consumer protection legislation, to remedy the error free of charge.
Please always make sure to contact our customer service before returning a defective item. Any defects should be reported immediately once they are discovered.
7.1 What is the proper channel for submitting a complaint?
Any errors or defects should always be promptly reported to online.support@saddler.com. Please make sure to include your name, address, email address, and the order number in the email, together with a description of the defect.
If we are unable to correct the error, or if we cannot deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We will arrange return shipping for all approved complaints.
We reserve the right to refuse to correct a complaint if it turns out that the product does not contain a defect in accordance with current consumer protection legislation. In addressing complaints and errors, we follow the guidelines as prescribed by the Swedish National Board for Consumer Complaints (Allmänna Reklamationsnämnden; for more information, see www.arn.se).
8. Product Information
We reserve the right to alter orders or information caused by printing errors on this site, including the final sale price of any product. We do not guarantee that the images in our catalogue, or on our website, reproduce the exact appearance of the products. There may be certain colour differences due to either your screen, its resolution, and/or the quality of the photo used. We always try our best to depict our products as accurately as possible.