How can we help you?

Payment is made through Klarna Checkout. When paying with Klarna, you can choose to pay directly, by invoice with payment within 30 days, or split over a longer period. Klarna accepts card payments with American Express, MasterCard, Maestro, or Visa, as well as payments with Swish.

Pay Directly 

When you choose to pay directly, you can do so either via bank transfer or with a card. Upon ordering, an amount is reserved on your account, and the money is only withdrawn when the goods are dispatched.

Invoice Payment 

Payment by invoice is issued and offered by Saddler's partner Klarna. Klarna offers a secure and easy shopping experience. Your card details are never necessary, and you always pay after you have received your order.

• Pay within at least 30 days
• 0:- in invoice fee
• Option for part-payment

The invoice is sent to your email when your order is processed. The invoice must be paid within 30 days from the invoice date. If payment does not occur before the due date, a reminder invoice will be sent with a reminder fee. If the invoice amount is under 60 kr, the reminder fee is 29 kr, while it is 60 kr if the amount exceeds 60 kr. A credit assessment is performed at the time of purchase and may result in a credit inquiry being made. You will then receive a copy of the credit information by post. Personal data is processed in accordance with applicable legislation. 

Klarna performs a credit assessment for invoice orders. If your credit application is not approved, you will be denied credit, and we ask you to use another payment option. Klarna processes personal data for customer analysis, identification, credit assessment, and marketing. When contacting Klarna, your personal identity number is used as the customer number. 

For more information about Klarna's services or questions about them, we refer to klarna.com or Klarna's customer service.

To complete a purchase at Saddler.com, your order must be at least 20 Euro.

A separate email with a link to your invoice will be sent to you from Klarna. Payment via Klarna invoice offers a secure and easy purchasing experience. Your card details are not necessary, and you always pay after you have received your order. Get an overview of your invoices and orders by logging into Klarna's app and following these steps: Navigate to the "Payments" section to see a summary of your invoices and orders. Select a specific order to access the payment information. 

Note that once your order is processed by us, Klarna will send an invoice to your email address. If you cannot find the invoice from Klarna in your inbox, please check your spam filter. 

Important to note: If you have a protected identity, please contact Klarna's customer service for further assistance and information.

If no discount is applied when you place your order, you can follow these steps: 

Check the Discount Code: Ensure that you have entered the discount code correctly in the specified field under the selected items at checkout. Discount codes may be case-sensitive. 

Validity Period: Check that the discount code's validity period has not expired. Discount codes often have a limited validity period. 

Product Restrictions: Some discount codes are only valid for specific products or categories. Check the conditions of your discount code to ensure it applies to the items you wish to purchase. 

Cannot Be Combined: Remember, discount codes often cannot be combined with other offers or codes. If you try to apply more than one code, typically only the first code applied will be valid. 

Contact Customer Service: If you have checked the above points and still experience problems applying your discount code, you should contact customer service directly. They can provide further assistance and may apply the discount manually or offer an alternative solution. You can contact them at the provided email address: online.support@saddler.com.

If you have a discount coupon, you can add it yourself at checkout by entering the code in the specified field beneath the selected items.

Please note, the discount code is not applied automatically at checkout, nor can it be combined with other discount codes.

For purchases within Sweden, we always offer a free shipping option. The shipping cost is clearly displayed at checkout and depends on the carrier and method you choose.

In Norway, Denmark, and Finland, free shipping is available for orders over 400 SEK. For other countries, a standard shipping fee of 8 EUR applies. The shipping cost is clearly shown during the ordering process, before you complete the purchase. If we cannot deliver all items in your order at once, no additional shipping charges will apply to subsequent deliveries of the same type as the first.

The expected delivery time for your order is displayed at checkout.

Normal delivery times are as follows:

Sweden: 1–3 business days

Rest of the Nordics: typically 4–6 business days

Rest of Europe: 3–5 business days

Please note that during peak times, delivery may be delayed by 1–2 working days.

Important: Due to the high volume of orders and large package flows with our delivery partners in November and December, the delivery of your package may be delayed compared to the estimated delivery time shown at checkout.

Read more about our deliveries here

No, unfortunately, we do not offer the option to choose a pick-up point.

Please note,  shipping options are adjusted based on dimensions, value, and size, which means not all shipping methods will be available for all orders.

Sweden

We offer home delivery, delivery to collection points, and parcel lockers via carriers such as Postnord, DHL, Bring, Budbee, and Instabox.

Norway

Delivery options include home delivery, delivery to pick up points via Bring.

Denmark

We offer home delivery, delivery to collection points, and parcel lockers via carriers like Bring, DHL, Budbee, and Instabox.

Finland

Home delivery and parcel lockers are available via carriers such as DHL, Budbee, and Bring.

Rest of Europe

We deliver to most of Europe via international carriers such as DHL. Delivery times and options may vary depending on the country.

Once your order has been dispatched, you will receive a separate email with a tracking link.

You can also track your package under "track your order." Here, you can track your package using your order number or tracking ID along with your email address.

All payments are made via Klarna (invoice, card, part-payment, and direct transfer). Therefore, your invoice or receipt will be issued directly from Klarna. Sometimes, the invoice or receipt from Klarna does not show VAT; therefore, VAT is specified in your order confirmation from us. 

If you need further information about your payment, please contact our customer service at online.support@saddler.com, and we will assist you.

You have 14 days from the day you receive your package to return or exchange your items.

For approved returns, the following return shipping fee will be deducted from your refund:

Sweden: 0 SEK

Norway: 69 NOK

Denmark: 39 DKK

Finland: 5 EUR

Other countries: 8 EUR

1. Prepare Your Return

Fill in the return form with the products you wish to return. Then place the products and the completed form inside the return package.

2. Here’s how to return the product based on your selected shipping option:

PostNord, DHL, or Bring:

A return label is included in the package. Attach the return label to the outside of the box, ensuring the old label is fully covered to guarantee proper handling of the return.

Instabox:

Book your return shipment easily via their app or on Instabox's website. The package must be dropped off at the locker within 1 hour of booking. No return label needs to be attached – Instabox will handle this.

Budbee:

Book your return shipment via the Budbee app. The package must be dropped off at the locker within 2 hours of booking. No return label needs to be attached – Budbee will handle this.

For approved returns, the following return shipping fee will be deducted from your refund.

Sweden: 0 kr

Norway: 69 NOK

Denmark: 39 DKK

Finland: 5 EUR

Other countries: 8 EUR

Other countries: 8 EUR

Read more about the terms for returns and claims here

How long does my return take?

A return can take up to 14 days to process from the time you’ve sent your package.

Please note that the refund will only be issued after the return has arrived and been processed at our warehouse.

The refund for your purchase will be made in different ways depending on the payment method you used. Normally, it takes 2–5 business days to process a refund after your return has been received, handled, and approved.

In the event of a complaint about products with faults or defects, please contact online.support@saddler.com and include your name, address, email address, and order number. Please also describe the fault with the product and attach a photo for a faster resolution of the issue.

Read more about the terms for returns and complaints here.

If you wish to exchange a product, make a return according to the instructions you find here, and then place a new order in the store.

Read more about the terms for returns and claims here

Currently, we do not offer the option to receive a notification when a product is back in stock. We recommend that you subscribe to our newsletter or follow us on our social media to get news and alerts about when popular products are back in stock.

To find a similar product, we recommend using our filter function. First, select the relevant product category, and then "Filter" in the upper left corner next to the product list. After that, you can filter based on the desired colour, texture, metal, and dimension to find a product that suits you.

To find a similar product, we recommend using our filter function. First, select the relevant product category, and then "Filter" in the upper left corner next to the product list. After that, you can filter based on the desired colour, texture, metal, and dimension to find a product that suits you.

Our products have good basic protection, but it is important to use them regularly. Leather is a living material that naturally contains oils and fats. With use, these are released, which gives the product self-lubricating properties and long-lasting protection. 

Read more about maintenance advice here

How do I measure to choose the right size? We understand that it can be difficult to choose the right size when buying a belt. To make it easier for you, we have developed three practical methods. You can choose based on centimetre measurements, your trouser size, or from an existing belt.

Go to size guide for Men

Go to size guide for Women

Our products use "nickel-free" metal details and undergo regular tests to ensure they meet both our and applicable legislative requirements. However, it's important to note that products made of metal or metal alloys are rarely completely free from nickel. Our products, however, follow the guidelines from the Chemical Inspection Agency, which sets limit values for nickel release.

Read more about our materials here

No, Saddler does not have its own stores, but our products are available at a number of retailers. 

Unfortunately, we do not have access to information about our retailers' stock inventories. For updated information on the availability of our products, please contact your nearest retailer.